ACCESS TO YOUR GP
There is a national recruitment crisis of GPs. We are trying to manage our access by signposting patients to the most appropriate person so that GP appointments are for those who really need to see a GP.
Whilst we offer same day/next day service, we are asking our patients only to make an appointment if they really need to be consulted by a GP. Some minor queries can be dealt with by contacting one of our receptionists who are always happy to sort out these minor queries without using up GP appointments.
Help us to maintain our access for those patients who need it.
Getting help for you and your family
We operate a same/next day telephone and when needed, a face to face consulting service, to make it easier and quicker for our patients to get help from the team at Trinity Medical Centre.
Please note we always aim to provide a same day appointment service but sometimes due to staff sickness, holiday or unexpected extra patient demand, we are not always able to meet this.
The surgery opens every day at 8:30am. Please try to ring as early as possible for an appointment.
Your call will be taken by a healthcare navigator who has been trained by the GP to ask some simple questions first so that they can signpost you to the right person for your problem. This may be a pharmacist as they are now trained to deal with minor problem.
There are just three steps
1. You phone the surgery
All our GPs are qualified to help but if you want a particular GP please call on the day they are working and we will try to book you in but it may not always be possible and you may have to see a different GP.
2. The GP calls you back
The GP will aim to call you back as near to your appointment time as possible. Please note sometimes surgeries can run late, therefore your telephone call may be delayed. You must remain by the telephone number you have given and the call may be from an unidentified number.
3. You may be offered an appointment to see one of our GPs following your telephone consultation, if needed
If you need to be seen, the GP will book you a face to face appointment, generally the same day but sometimes the following day.
Continuity of Care
We encourage patients to see the same GP for ongoing problems.
Children under 14 must be accompanied by an adult or chaperone from the surgery
If you need to cancel your appointment, please let us know as soon as possible, so that we can offer this to another patient.