ACCESS TO YOUR GP
There is a national recruitment crises of GPs. We are trying to manage our access by pointing patients to the most appropriate person so that precious GP appointments are for those who really need to see a GP.
Whilst we offer same day/next day service, we are asking our patients only to make an appointment if they really need to be seen. Some minor queries can be dealt with by contacting one of our receptionists who are always happy to sort out these minor queries without using up precious GP appointments.
Help us to maintain our access for those patients who need it.
Getting help for you and your family
We now operate a same/next day telephone-led consulting service to make it easier and quicker for our patients to get help from the team at Trinity Medical Centre. Please ring before 5pm on the day you wish to be seen.
Your call will be taken by a healthcare navigator who have been trained by the GP to ask some simple questions first so that they can direct you to the right person for your problem. This may be a pharmacist as they are now trained to deal with minor problem.
There are just three steps
1. You phone the surgery (ensure you do this before 5pm)
All our doctors are qualified to help but if you want a particular doctor please call on the day they are working and we will try to fit you in but it may not always be possible and you may have to see a different doctor.
2. The doctor calls you back
Usually within an hour on the day you contact us but it may take up to 2 hours. You must remain by the telephone number you have given and the call may be unidentified. You will be seen if that is needed.
3. You are always offered an appointment to see one of our GPs if needed
Generally on the same day, there is no need to book in advance
Continuity of Care
We encourage patients to see the same GP for ongoing problems.
Children under 14 must be accompanied by an adult or chaperone from the surgery
If you need to cancel your appointment, please let us know so that we offer this to another patient
NEW WAYS OF CONSULTING:
- Do you have access to a mobile phone/tablet or computer?
- Would you like to consult with the GP using a video consultation from your own home?
- Video Consult can be used through Patient Access or via a linked email from the Surgery
This is a secure, reliable and convenient video consultation which allows patients to consult with their doctor using the latest technology designed with both the clinician and patient in mind.
The practice will soon be using Video Consultations. If you are interested speak with our receptionists