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Complaints & Suggestions

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Simply contact the Practice Manager and s/he will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception. We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

Download our complaints leaflet

or

Download a complaint form which can be either emailed to margaret.mcpherson3@nhs.net or posted to the surgery

Patient Complaint Form

Suggestions:

The Practice Welcomes comments or suggestions from our patients

Complete an Online Suggestion Form



 
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